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FAQ

Q1. Why the temperature is incorrect?

A1. when the watch worn on the arm, affecting by the human body Hammett the temperature value
display on the screen will be higher than room temperature. So if you want to get the room temperature, please put the watch on a table, and avoid direct sunlight on it, the actual room temperature will show on the watch after 20 minutes.

Q2. How long can the watch’s battery last?

A2. Normal a new battery can use about 6-8 months, If you always stay in the function interface when using the watch function, such as the compass,back-light function, the power consumption of the watch will be a little faster. It is recommended that you return to the time interface after using the function.

Q3: Why is my watch time wrong

A3. Before using the watch, you need to calibrate the hands. In the manual 5.0, there is a method of how to calibrate the hands, or you can contact us, we have a video

Q4: Why the compass hands not move it after press compass button?

Q4: When you press compass button, the watch hands will not move it, You need to rotate the watch horizontally and then the compass will start to work.

Q5. Why is there fog inside the watch?

A5. The watch cannot be used in hot baths or hot springs. Hot water will cause slight deformation of the watch and affect the waterproof performance of the watch. If there is water vapor, you need to open the back cover and dry the internal water vapor.

Q6: Can the watch be used in the sea?

A6: This watch can be used in the sea, the watch is waterproof to 200 meters, has a diving function, and the Max diving depth is 50M.

Function

0, Dive Mode (Dive depth, Max dive depth 50m, water temperature)
1, Waterproof 200m
2, Altimeter
3, Barometer (48 hours air pressure trend chart)
4, Compass
5, Thermometer (Temperature)
6, Pedometer, step counter, calorie, distance record
7, Time functions: hour, minute, second, year(2000-2099), month, date, weekday, 12H/24H format
9, Countdown timer (99:59:59~0)
10, Stopwatch (0~99:59:59), 50 sets of data
12, World-time functions (daylight saving time switch automatically)
13, Digital compass
14, Battery life remind
15, EL Backlight

Function

Altimeter/Barometer/Compass/Diving/Waterproof 200M/Dual Time/Count Down/Calories/Time Alarm/ Temperature/ Back-lit/ Low power reminder/ Pedometer/ Low temperature resistant

Altimeter

—1500M Altitude
—26ºC Temperature
—207M/Min Rate of climb

Barometer

–48 hours air pressure chart
–1016.7 Sea level air pressure
–1018 Current air pressure
–10:38 Time

Compass

SW 220 compass mode —
Start calibration compass—
Set magnetic declination—

Dive

Waterproof 20M
Max diving depth 50M
—Dive depth: 18M
—Current Temperature: ºC

DUAL TIME MODE

Mode:
Menu.
Pedometer.
Stopwatch.
Countdown.

Barometer/Diving

CHART
— 48 Hours chart
–Sea Level pressure
Barometer
–Time
–Air pressure
–Temperature

Dive

Start diving
Dive mode

—Diving time
—Depth
—Temperature

ALTIMETER/COMPASS

1. Altimeter
—Relative Height
—Temperature
—Rate of climb

COMPASS

—Watch hand direct the north
—Compass calibration
—Magnetic declindtion

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Dime & Shine (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://dimenshine.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Men Dive Sports Digital watch Mens Watches Military Army Luxury Full Steel Business Waterproof 200m Altimeter Compass NORTH EDGE

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